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Shirley Dalton

How to Build Processes and Get the Best Out of Your People

Having consistent processes and procedures in your business along with clearly defined roles, gives your people and your business the best chance of success without costing you more money or time. Your team come to work to succeed, not to fail. Being clear with your expectations for the various roles within your business is the fastest way to ensure you’ll get the best out of your people.

Shirley will guide you through her proven 5 step process to organise your business so that it works for you and your people, freeing you up to do the things you need and want to do, rather than doing everything.


You will learn:

  • The difference between a procedure, process and system and why you absolutely must have procedures in your business
  • How to write procedures so they are easily understood and followed
  • The 4 critical words to keep you focussed and on target
  • How to easily identify tasks you can delegate or outsource
  • The 4 questions you need to address to successfully train your people
  • Why Key Performance Indicators and Key Behaviour Indicators are superior to job/role descriptions and how to create them
  • The most important sentence you’ll ever need when supervising your people

Speaker Bio

Shirley Dalton is the number one authority on Proven Profitable Processes. Previously the Chief Operating Officer for an Australian international franchise organisation, Shirley developed and implemented systems and processes that enabled the company to grow from 200 to over 600 franchises worldwide and list on the Australian Stock Exchange. Over the past 20 years, Shirley has helped hundreds of small business owners to make their businesses work better, including consulting to some of the most successful principals in real estate.